Individual full-service support according to your requirements
IT-Services
We find tailored solutions for you, whether it's support, maintenance,
or consultation.
Server Administration
We ensure smooth operation of your servers and assist you in planning and setting up your server..
IT Network
We support you in the planning, implementation, and management of your network and resolve existing issues.
On-site Service
We effectively solve your IT problems nationwide and ensure efficient and productive utilization of your IT structures.
COMPANY PROFILE
ITG, established in 2010, is a German-owned independent service provider that selectively partners with national companies, service partners and distributors that are value-add oriented and share similar business philosophies and aspirations. ITG's fundamental fabric is that of a service-oriented corporate citizen dedicated to enhancing the lives of these partners and contributing to the commercial gains. ITG has its headquarters in Hanover and supports various companies throughout Germany with its highly qualified employees.
Premise
We offer a cost-effective delivery of "Best Business Practices, Solutions & Maintenance Services” that exceed our customers' expectations and are the foundation of doing business Form information technology count. These services range from systems integration, network engineering, telecom, logistics, parts storage, shipping/RMA, workshop repairs, breakage/repair to multiple SLA-based onsite extended warranty services.
Strategy
ITG is committed to ensuring controlled growth based on planned progress. That means planning, initiating and developing strategies and work practices that strengthen our reputation as a company and benefit all our partners and customers.
This involves a careful approach to partnering with quality vendors, distributors and like-minded service companies who are of a very high standard. In addition, a commitment to expanding the existing service content by specialist engineers familiar with all possible operating systems; to a broad-based service operation that offers extended capabilities for all of Germany.
Quality
The value of ITG as an organization lies in the customers who want to do business with us. Recognition of this fact determines that we are, and must be, a quality company that is proactive in impressing its customers. With this business philosophy, we maintain the relationship with our business partners that is so valuable for both sides.
Coverage
ITG's technical capabilities are managed by our technicians directly through the helpdesk. This is how we ensure that any inquiries from our customers are answered without loss of time can be processed. The operational planning runs via centralized communication channels. This is how we make it possible for our maintenance/guarantee services and break/fix services to always take place within the contractually agreed SLA. This direct approach enables us to react in the shortest possible time throughout Germany.
Capabilities
At ITG, we pride ourselves on our ability to adapt to the diverse conditions and needs of our customers. Close customer contact and regular Site visits allow us to provide proactive and reactive support services to all of our customers.
Our services include:
- IT solutions
- Network design, installation and integration
- Service contracts, break/fix & maintenance contracts
- Remote monitoring and fully managed on-site maintenance services
- Consultancy and project management services
- Software licensing and renewals
- Relocation, rollout and disposal services
- Point of sale & peripherals
- Service desk repairs and return to base workshop.
- Spare parts storage, RMA & distribution
ITG maintains competence and service relationships with the following manufacturers:
- Lenovo, HP, DELL, ACER and Fujitsu Business Partners
- Trend Micro Silver Partner - antivirus
- Acronis - backup software
- NextCloud and Synology - cloud data management
- Juniper, Cisco, Netgear - networking products
- Canon, Kyocera - printer solutions
- WatchGuard , Checkpoint—Cybersecurity
- APC – UPS
ITG is also an authorized repair center for the following manufacturers:
- HP, DELL Notebook & PC - Certified
- Kyocera - Certified
ITG maintains service relationships with the following selected companies:
- A&O IT Services Deutschland GmbH – IT service provider
- A&O IT Group UK – IT service provider (services for 33 different companies/groups)
- E.ON Digital Technology – energy provider o AVACON Netz GmbH – network operator
- Abbott GmbH – pharmaceutical producer
- Group Cat – cargo & logistics
- DATAC tax office, medical and dental practices, law firms
- Various associations
- And a multitude of different, small and medium-sized companies
Authenticity
ITG welcomes the dialogue relevant to this document and encourages readers to contact René-Jean Graf (Chief Executive Officer) regarding corporate offers at